Patient Information

What to Expect at a Veterinary Appointment

Knowing what you should expect from your first appointment with us will help to make the process much more pleasant for both you and your pet.

Our Pet-Care Philosophy

We are proud to serve pet owners in our Manchester veterinary facility. We believe in promoting responsible pet ownership, preventive health care and compassionate and exceptional service. 

Our friendly and welcoming staff are all committed to continuing education, client education and providing the best possible array of care options for our beloved patients from across Coffee County.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• How do I prepare my pet for surgery?

  Ensure you follow our vets' instructions when it comes to preparing your dog or cat for a surgical procedure at our Manchester veterinary hospital.

  Before performing a surgical procedure, we will ask you to complete our Surgical Consent Form and confirm that you understand the kind of pre- and post-operative care your pet will require as a result of the care we provide.

  Surgical Consent Form

  Surgical Services

• What types of animals do you treat?

  We take care of small domestic pets including cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.